If you forget your password, you can click the Forget Your Password link on the NewBridge Bank Online Login page. You then must complete the following steps.

• You must enter your NewBridge Bank Online User ID. NewBridge Bank Online will send a Token key to your default e-mail address.
• You must retrieve the Token key from your e-mail account and enter your User ID and the Token key on the Forgotten Password page.
• Next, you need to answer your Secret Question.
• If you answer your Secret Question correctly, you can enter a temporary password.
• After creating a new password, you can sign on to NewBridge Bank Online. You will be prompted to update your password the next time you sign on.

Alternatively, you can contact a NewBridge Bank Online customer service representative, who can reset your account password after you answer your Secret Question.

Yes, you can view images of checks that have posted to your account. You can also print or save a copy of the image for your records by clicking on the appropriate button.

Our new security solution provides you added safety by helping ensure that only you can access your bank account.

You will be asked to create an PassMark Multifactor Authentication, which is an image and personalized caption that is a shared secret between you and our institution.

Then, whenever you input your user ID, we will show you this image and text so you can rest assured that your are accessing our internet banking site and not an impostor site.

1. Input your user ID and click 'Log In'.
2. Input your current NewBridge Bank Online Password and click "Enroll".
3. Select and answer 3 challenge questions.
4. Choose whether or not to register your computer and click "Continue Enrollment".
5. Select an image and input a personalized caption. This text will be displayed with your image. Click "Continue".
6. Following enrollment, if your computer is recognized by our systems, we will display your Passmark Multifactor Authenication Personal Security Image and caption.
7. If your computer is not recognized, we will ask you one of your secret challenge questions. If you answer correctly, your Personal Security Image and caption will be displayed.
8. Only after seeing your personal Security Image and caption should you then input your password to gain access to your internet accounts.

Attempting to pull back more than 90 days can create performance issues for the end user, especially over a slow dial up connection.

Web Connect allows you to automatically download your transactions from NewBridge Bank Online, launch your Quicken software, and reconcile your transactions all in one easy step. With Web Connect, there is no more searching for downloads and importing Quicken Interchange Format (QIF) files, and no more duplicate transactions due to multiple QIF downloads.

Quicken Interchange Format (QIF) download is a process that allows you to transfer your account information and transaction history from NewBridge Bank Online to a file with a .QIF extension (similar to a .doc or .xls file extension). This file can then be imported into compatible financial management software of your choice, such as Quicken or Microsoft Money.

Please Note: If you have any questions about how to import a QIF file into your software program, contact your financial software provider. They will be your best source of assistance.

If your browser is Microsoft Internet Explorer:

1. From the checking account history screen, click on the "download history" button.
2. Select a range of dates that you want to download.
3. Select Web Connect or QIF Download.
4. Click on "download".
5. Click on "save this file to disk". (Note: verify the name of the file being created so you can find it later.)
6. Click on "OK" to begin the download.
Note: If you utilize Quicken, you will need to open Quicken and import the file saved in step 5 or use the on-line feature to download.

If your browser is Netscape:

1. From the checking account history screen, click on the "download history" button.
2. Select a range of dates that you want to download.
3. Click on "download".
4. Click on "save file". (Note: verify the name of the file being created so you can find it later.)
Note: If you utilize Quicken, you will need to open Quicken and import the file saved in step 4 or use the on-line feature to download.

If your browser is AOL:

1. From the checking account history screen, click on the "download history" button.
2. Select a range of dates that you want to download.
3. Click on "download".
4. Click on "save file". (Note: verify the name of the file being created so you can find it later.)
Note: If you utilize Quicken, you will need to open Quicken and import the file saved in step 4 or use the on-line feature to download.

All history will be downloaded, if selected, even if it already exists in your Quicken. Once you down load information into this product, you will need to delete duplicate entries.

NewBridge Bank BillPay permits you to use your internet connection, through NewBridge Bank Online, to schedule payments from your checking account to third parties you wish to pay. Through NewBridge Bank Online, you can make payments to any business or individual within the United States from the checking account you specify in the NewBridge Bank BillPay Application.

1. Schedule Multiple Payments at Once: The Quick Pay screen allows you to schedule multiple payments on the same screen. Frequently Used Merchants will appear on the list.  

2. Designate a Payment Date: On the NewBridge Bank BillPay screen, you have the ability to request the specific date that a bill should be paid.  

3. Recurring Payments: You have the ability to schedule recurring payments to be made automatically. Payments scheduled on a bank holiday or weekend will be processed the next banking day.

4. Pending Transaction: This option allows you to view pending bills to be paid based on the payment date you provided.

5. Bill Payment History: You can view NewBridge Bank BillPay requests that have already been processed. NewBridge Bank BillPay history can also be downloaded into personal financial software, such as Quicken or Microsoft Money.*

^{*Some restrictions may apply. Only versions from 2004 and older of Intuit's Quicken product are supported. Quicken 2005 and newer versions require Web Connect. Unfortunately, at this time, the enhanced BillPay system does not support downloading to Web Connect. All versions of Microsoft Money are supported.}

1. NewBridge Bank BillPay requests initiated after 2:00 p.m. will not be processed until the next banking day.

2. Funds must be available in your NewBridge Bank BillPay Account on the date you instructed the bill to be sent or you will be subject to any overdraft fees that apply.

3. If funds are not available on the date indicated, it will be your responsibility to make a deposit to clear any overdrafts.

4. A NewBridge Bank BillPay request should be made at least five business days prior to the due date of the bill.

5. There will be no disclosure of NewBridge Bank BillPay information to third parties except where it is necessary for completing transfers, you have given us written permission, or to comply with government or court orders or other reporting requirements.

Before you can enroll in NewBridge Bank BillPay, you need to be enrolled in NewBridge Bank Online. You may enroll in NewBridge Bank BillPay by accessing the Bill Payment tab within NewBridge Bank Online.  

To get started, you will be presented with the BillPay disclosure, from which you will need to check the "Read and Accept" box. The "Getting Started" page will then appear and you may begin setting up a customized merchant list.

Once you have signed up for NewBridge Bank BillPay, there are two basic steps to help you save time when paying your bills.  

1. Select a merchant from the "Merchant Accounts" list or add a merchant to which you wish to send a payment. You will need to have your account number for each merchant. If you add a merchant, you will also need that merchant's address and telephone number.  
2. Select your Primary NewBridge Bank BillPay account from which you want to pay the bill, the merchant you are paying, your merchant account number, the payment amount, and the date you want the payment to be sent to the merchant. Remember to record all NewBridge Bank BillPay transactions in your checkbook register for the appropriate account.

The number of days before the payment due date is called "lead time." Lead time covers the time required for the merchant/payee to receive and post the payment (assuming the merchant/payee address and account number are correct). This does not guarantee when the merchant/payee will post the payment.

The day that the payment was processed is not included in the lead time.

Lead time should be used with discretion, since only user experience with the merchant/payee will determine the number of days the user should allow for actual posting of the payment.

Payment history is retained for 7 years. You may search for past payments by using one or a combination of the following:                        

Merchant/Payee Name
Payment Date
Payment Amount
Confirmation Number

You can view up to 18 months of account statements through NewBridge Bank Online.

When you sign on to NewBridge Bank Online, you can view or print your statement by selecting the "View eStatements" link found on the Account Detail page. Once the desired statement is displayed, simply select File and Print for Text formatted statements or the Printer icon within Adobe Acrobat for PDF formatted statements. Adobe Acrobat will also allow you to Save a Copy, within the Save in drop-down menu, click to select a location in which you would like to save the file. Click Save.

The account that you are trying to set up may be part of a combined statement, of which you are not the primary holder. If you are not currently receiving the combined statement by mail, you will not be able to access the combined statement via NewBridge Bank Online.

To cancel your eStatement service and return to paper statements, please contact us at eBanking@newbridgebank.com or write to us at:

You may email us at ebanking@newbridgebank.com or call NewBridge Bank's Call Center at 336-242-6211 (Triad) or 1-800-456-6505.